Welcome to Outlet Loometta’s FAQ page, where we answer your most common questions about our designer-inspired collections and thoughtful shopping experience. Our boho-romantic aesthetic meets practical luxury in every detail—from our embroidered blouses to our global delivery service.
About Our Products
What styles can I find at Outlet Loometta?
We specialize in bohemian-romantic fashion with artisanal details, including:
- Embroidered blouses with Chikankari craftsmanship
- Architecturally draped tops for effortless elegance
- Day-to-night transition dresses and jumpsuits
- Designer-inspired pieces with cowrie shell detailing
Are your garments true to size?
Our pieces follow standard sizing with thoughtful draping for feminine silhouettes. Each product page includes detailed measurements. For workwear polish or relaxed boho fits, check the “Style Notes” section for specific recommendations.
How should I care for my Loometta pieces?
We recommend:
- Handwashing embroidered items to preserve delicate threadwork
- Lay flat to dry for draped silks and chiffons
- Store cowrie-adorned pieces separately to prevent snagging
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify my order after placement?
To maintain our 1-2 business day processing standard, order modifications must be requested within 2 hours of placement. Please email [email protected] with “URGENT: Order Change” in the subject line.
Do you offer gift wrapping?
Every Loometta order comes in our signature kraft paper packaging with satin ribbon—perfect for gifting. For special occasions, include gift message requests in the order notes.
Shipping & Delivery
What are my shipping options?
We offer two thoughtfully curated delivery experiences:
- Express Shipping ($12.95): Via DHL/FedEx (10-15 business days after processing) with real-time tracking
- Complimentary Shipping: Free on orders over $50 via EMS (15-25 business days after processing)
Do you ship worldwide?
We deliver globally from our Indianapolis studio, excluding some remote areas and parts of Asia. Contact [email protected] for specific country inquiries.
How can I track my order?
Express shipments include door-to-door tracking numbers emailed upon dispatch. For EMS shipments, tracking becomes available 7-10 days after processing. Our customer care team can provide updates at any stage.
Returns & Exchanges
What is your return policy?
We offer 15-day returns from delivery date for unworn, tagged items with original packaging. Initiate returns by emailing [email protected] with:
- Order number
- Item(s) for return
- High-resolution photos if claiming damage
Are there non-returnable items?
For hygiene reasons, we cannot accept returns on:
- Earrings and other pierced jewelry
- Final sale items marked with â€
How long do refunds take?
Refunds process within 5 business days of our Indianapolis studio receiving your return. Allow 7-10 days for bank processing. Store credit issues immediately for faster wardrobe updates.
Account & Customer Care
How do I reset my password?
Click “Forgot Password” on the login page or contact our style-conscious support team at [email protected]. We’ll send boho-chic instructions within 2 hours (during business hours).
Can I cancel my account?
While we’d hate to see you go, you may request account deletion by emailing [email protected]. All order records will be anonymized per our Privacy Policy.
How can I contact customer service?
Our Indianapolis-based team combines fashion expertise with genuine care. Reach us at:
- Email: [email protected] (response within 24 hours)
- Mail: 4772 Columbia Road, Indianapolis, IN 46201 USA
Still have questions? Our team is always delighted to help you navigate your Loometta experience—from selecting the perfect embroidered blouse to tracking your global delivery. Email us at [email protected].
Happy styling,
The Loometta Team